FAQ

US Shipping
All US orders over $50 SHIP FREE via UPS Ground! Orders under $50 are charged a flat rate of $6.99 for UPS Ground. You can also choose expedited UPS Shipping methods during checkout.
Shipping to Canada
The shipping rates will appear at checkout, however Customs Duty & UPS brokerage fees are not calculated or collected by us and will be billed to you and collected directly by UPS at time of delivery. Below is a chart of approximate brokerage fees (non inclusive of Duty) collected by UPS at time of delivery, actual fees may be different and is calculated by UPS.

Value for Duty

Approx. UPS Brokerage Fee

$0.00 to $20.00

Free

$20.01 to $40.00

$7.00

$40.01 to $100.00

$19.45

$100.01 to $200.00

$29.00

$200.01 to $350.00

$44.25

$350.01 to $500.00

$49.70

$500.01 to $750.00

$56.50

 
How accurate are the colors on my screen?
We try as best as we can to ensure color accuracy, however, since every individual monitor is callibrated differently there may be slight differences in shading noticed on different computers. If you want to be 100% certain, please contact us regarding ordering a fabric swatch prior to placing your cover order.
What is your return policy?
We offer a 30 day money back guarantee on every standard product sold. If you are not satisfied with your product for any reason, please contact us for a RA# and instructions on how to return your product. Returns must have an RA# and be in new & unused condition. A 10% restocking fee as well as our original outbound shipping costs will be deducted from the credit. Consumer is responsible for return shipping costs. Remember, contact us first to receive a return form prior to shipping anything back. If "free shipping" promo was applied at time of purchase, actual outbound shipping costs will still be deducted from returns credit, feel free to contact us to determine how much outbound shipping was. Items returned in used or otherwise unsaleable condition, such as with pet hairs etc. will not receive credit and can be sent back to purchaser at purchaser's expense. All returns should be sent via a trackable & insured means such as UPS, FedEx, USPS with Confirmation etc. we will not be responsible for packages lost by carrier nor will credit be given on packages that cannot be traced to being delivered back to us. Custom orders are non-returnable and are final sales.
What is your guarantee?
You will note on each product page under the product description tab the warranty term. Almost all of our products have a lifetime warranty. At our discretion,we will repair or replace the product if due to normal use any zippers fail or seams rip compromising the efficiency of the product, buyer will be responsible for all shipping costs. Please contact us prior to shipping any products back. We will not be responsible for normal wear & tear of fabric and warranty will be voided if product is mishandled, abused by pets, placed in dryer or washed not according to instructions marked on sewn in label. If in an unfortunate event the cover arrives with a manufacturer's defect we may decide to pay for shipping the product back to us for repair/replacement at our discretion. We must receive notice of such defect within 3 days of receipt of cover, after that time standard warranty as outlined above will go into effect. 
Has my order shipped? Can I track it?
Yes. You can log into your account and see if your items have shipped and track them. There is a link to your account at the top of every page, on the right. 
I have a problem. Now what?
If your order hasn't arrived in a timely fashion, click the "My Account" link at the top right hand side of our site to track your order status or login here. Be sure that all of the items in your order have shipped already. If your order displays Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us for assistance or call us at 1-800-985-6156.